Department and Operations Manager

Level 5

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Department and Operations Managers are responsible for overseeing teams, managing projects, and ensuring business efficiency across various functions such as HR, finance, IT, and sales. This apprenticeship equips individuals with the leadership skills necessary to coordinate workflows, manage stakeholder relationships, and implement strategic initiatives that drive business growth.

With a strong focus on operational planning, compliance, and performance improvement, this qualification prepares individuals to lead and manage teams effectively. It also develops the ability to analyse business data, communicate findings clearly, and make informed decisions that align with an organisation’s objectives.

operations manager apprenticeship
  • Data analysis techniques for informed decision-making.
  • Effective communication and presentation skills for team leadership.
  • Principles of operational planning and strategy alignment.
  • Digital and IT proficiency for business process optimisation.
  • Team development strategies to enhance workforce performance.
  • Analysing data and generating reports to inform decision-making.
  • Communicating complex information clearly to internal teams and external stakeholders.
  • Developing and implementing strategic operational plans.
  • Using digital tools to streamline business operations.
  • Leading and managing teams to ensure performance and growth.
  • Proactive and accountable leadership approach.
  • Strong problem-solving and critical thinking skills.
  • Collaboration with stakeholders across departments.
  • Commitment to compliance, ethics, and professional integrity.
  • Dedication to continuous professional growth and innovation.
  • Typically 24 months, including off-the-job training.
  • End-Point Assessment typically completed within 5 months following on-programme learning.
  • Level 2 English and maths required before End-Point Assessment.
  • Employers may have additional selection criteria.

Level 5 Department and Operations Manager Apprenticeship

  • Pathway to advanced leadership roles in business operations and management.
  • Further specialisation through additional management qualifications.
  • Operations Manager
  • Department Manager
  • Business Operations Manager
  • Project with Report assessing management and operational skills
  • Professional Discussion underpinned by portfolio evidence
  • Grading awarded at Pass, Merit, or Distinction